Number One Bears - Soft Toy Deliveries by Post

ORDERING

Receiving of orders

The deadlines for ordering for guaranteed delivery are shown on the calendar during the order process

We can often accept a later time depending on our workload - but after the deadline we suggest that you phone the order to us.

Post Codes

Please ensure that the post code is shown for the delivery address - and that it is accurate.

We cannot accept any responsibility for delayed deliveries if you give us incorrect post codes or if the post code is missing or incomplete. [top]

Advanced orders

Orders can be placed up to 3 months in advance.[top]

Payment

Payment can be made, and orders placed, by any of the following methods:

On-line For on-line payments, we are using the services of WORLDPAY, who offer the highest level of security for secure credit card processing, with the transaction being processed over a secure, SSL encrypted Internet connection..

By phone from 9:30am until 4:30pm with payment being made by credit card

By post to Candle & Gift Shop, 30 High Street, Uppermill, Oldham, OL3 6HR with payment being either by Credit Card (remember to include Card No, CVC number on the back of the card, Expiry Date and the Card holders address) or Cheque (made payable to Bearing Gifts), together with the delivery date required, the greeting and of course, the recipient's name and address.

By fax to 08712 438758 with payment being either by Credit Card (remember to include Card No, CVC number on the back of the card, Expiry Date and the Card holders address) together with the delivery date required, the greeting and of course, the recipient's name and address.

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Order Acknowledgements

When you place the order, your successful payment is acknowledged by Worldpay with an email entitled ,"Confirmation: CARD Transaction".

This gives you a transaction reference, showing that your payment has been accepted, as well as our contact details

After completing your order you will also see an acknowledgement screen from us that says that the order has been placed and this also quotes the transaction reference number.

If you see the acknowledgement screen and get the email then your order will be processed as requested

Under normal circumstances we would not send out any further acknowledgements.

Also, because many people use shared / family email addresses, sending back an email confirmation can often ruin a surprise.

If however you feel you would like additional confirmation of the order or would like to ask any questions then please email us on sales@no1bears.co.uk [top]

DELIVERIES

Standard weekday deliveries

The orders are sent by the method chosen at checkout. Royal Mail Special Delivery Service operates for deliveries on Monday to Friday. Under normal circumstances this will guarantee delivery before 1pm on the chosen working day for most UK destinations (see "Remote Locations" section below).

Please note however that any parcels sent to offices will be delivered to the mail reception area, and that the actual time that the intended recipient actually gets the balloon is outside our control.

Note: For Royal Mail deliveries, someone must be available at the address to sign for the delivery. The delivery can not be left 'safe' or at a nearby address. [top]

Saturday deliveries with Royal Mail

Deliveries via Royal Mail Special Delivery on a Saturday morning are subject to a surcharge.

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Remote Locations for Royal Mail Special Delivery

For some of the more remote areas a next day delivery is not possible. Please contact us if in doubt or view the Royal Mail pages for more detailed information or you can view our own page of information on delivery and ordering times for The Highlands and Islands of the UK. [top]

Overseas Deliveries

Overseas deliveries will be sent by standard express post.

The recipient is liable for any local duty payable. [top]

REFUNDS for CANCELLED, DELAYED or DAMAGED ORDERS

Cancelled orders

If you wish to cancel an order, then provided we have not despatched it, we will refund your purchases..

Delayed deliveries

Once the parcel has been accepted for delivery on the requested date by the receiving Post Office or nominated courier service, and a receipt obtained, we consider the liability for on-time delivery as being passed to the Royal Mail or Courier. As such, we limit our liability for any compensation on delayed deliveries to the amount that was paid for the postage or courier service

If a guaranteed service has been chosen and a delivery is not attempted on the date requested, then this fact must be reported to us in writing within 5 days of the requested delivery date. We can not however be held responsible for any delays due to strikes, any other industrial actions, disturbances, adverse weather conditions, or situations outside our control.

Please note that we do not offer deliveries on Bank Holidays, Public Holidays or Sundays.

Refunds will only be offered, at the discretion of the management, for any failed deliveries that were booked on a guaranteed service, or for any orders that are considered 'lost' by the Royal Mail.

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Damaged deliveries

If the goods are delivered in a damaged condition then we must be notified within 5 days of the delivery, and the outer box and contents must be kept available for inspection, either by us or our contractor. If requested, evidence of the damaged must be provided - we will pay for any postal costs involved. Our liability for damage is limited to a full refund of the amount of the purchased gift.

GENERAL

Product availability

Due to the heavy last minute demand, at certain times of the year, it may not always be possible to send the exact item ordered.

If there is sufficient time, and there is a problem supplying the exact gift you have chosen, we will obviously contact you by email, with the alternative options available. If the order is within 24 hours of despatch , then we will substitute the nearest alternative so that the delivery is not affected.

If you only want to place the order for the exact item selected, then we suggest you contact us first by phone (0845 519 1231) to check availability

Any potential problem can be overcome by placing the order in good time [top]

Privacy policy

Any personal details entered during the online ordering process are used only for the purpose of processing your order online.

We do not pass your details to any third party.

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Company Details

Number One Bears

Number One Balloons

no1balloons.co.uk

no1bears.co.uk

valentineballoons.co.uk

balloongreetings.co.uk

heliumballoons-uk.com

sendballoons.co.uk

No1 Chess Sets

are Internet trading names of:

The Candle & Gift Shop

30 High St

Uppermill

Oldham, OL3 6HR

Tel: 0845 519 1231

Fax: 08712 438758

e-mail: sales@no1bears.co.uk